If you decide to delete your account, your Autism 911 HelpLine account and your data are deleted right away. This cannot be undone.
We suggest you save anything you need to keep before you start.
How to request it from the app
- Open the app and go to your Profile.
- Tap Security.
- Choose Delete account.
- A notice will ask you to confirm. Once you confirm, your account is deleted and you are signed out.
What is deleted
Your account and profile, your contact details, the family members you added with their consents and documents, your chat messages, your notifications, your rewards points and your survey answers.
What we keep
The record of sign-ins and actions on your account, for 3 years, for security; donation receipts, for 7 years, for tax purposes; and, if you applied for financial assistance, the application you submitted, without your name or contact details. None of this is used for anything else.
Without the app
Email info@autism911helpline.org from the address on your account, with the subject "Delete my account". We confirm by email and complete the request within 30 days.
If you have any questions or need a hand, write to us: that is what we are here for. Thank you for being part of the Autism 911 community.
Still need a hand? Write to info@autism911helpline.org or call +1 305-970-4787 .